Most recently he had an excelling CER with only 3 issues from being a perfect CER! Angelo worked diligently with his SAM Thomas Pleli for the past couple of years and now Thomas has been promoted to RGM because of the success that he and Angelo shared as a team and because Thomas took what he has learned from Angelo and applied it to his own career. The competition has been saturating the market around unit #3825 which has resulted in a sales versus last year decline of 8%. However, Angelo manages the middle of his P&L as well as any RGM in the Pacific Bells family and even though his sales are down 8% he still managed to beat his PAA by 4%! In 2010 he is performing at an even higher level. Angelo's BSC for period 5 was a Significantly Above Target 4.55!

Denise achieved a 4.6 on Balanced Scorecard, out of a possible 5. She has driven the system and routines of Taco Bell throughout the year and is achieving a great 4.45 Balanced Scorecard for the year. She is a Training General Manager for the company and has been teaching the systems to new managers for the Cleveland and Columbus market. Denise has a passion for leading the systems of Taco Bell and it shows in her results. During Period 7, Denise delivered great guest service with CBCC's of 92.4% and 2:27 Drive thru speed. She delivered on her people development by keeping turnover well below company average and retaining a high percentage of her existing team. Financially she consistently managed all labor, food and controllable cost to under budget. All of this was done while training new managers for our Cleveland and Columbus market. Denise's commitment to executing the systems of the brand and great leadership has elevated to her to a level of readiness to move up to the Area Coach position.

She is a certified trainer. She continues to support area 13 whenever needed. Her restaurant has participated in three area perfect periods. She always does a great job and takes on all challenges.